A little help,
when you need it.

Having trouble signing in or creating an account? Contact JOY support and tell us what happened, which device you use and any error message you saw.

Never send your password or verification code. Please avoid sharing another person’s private information.

If you used the original JOY app, its replacement asks you to create a new account. Your previous login, profile, Friends and photographs are not transferred into the replacement. The update does not itself delete your historical information. Contact support for help with your previous account or data.

Use the report option on the Moment to tell JOY about content or behaviour that concerns you. Choose the most relevant reason and follow the on-screen steps.

If you cannot use the in-app reporting option, contact support. Include enough detail to help us locate the issue, without forwarding private photographs or sensitive information unnecessarily.

In the replacement version: open the person’s Profile to find Block. You can manage your list from Profile → Account → Blocked accounts. Blocking is also offered after reporting a Moment.

Unblocking does not automatically restore a friendship. Contact support if you need help with an earlier version or a privacy concern.

Previously downloaded or cached photographs may remain on someone’s device. Blocking cannot recall a copy they already have.

In the current Flutter JOY app, go to Profile → Account → Delete account and read the confirmation information before continuing.

If you cannot sign in, or your request concerns the original JOY app, email support. Tell us which account or version your request concerns. We may need to verify your identity before acting on it.

See the Privacy Policy for information about personal data and retention.

Read the existing JOY policy documents using the links below. They open the approved JOY website in a new tab.

Privacy Policy · 12 October 2026

Terms of Service · 1 October 2026